Frequently Asked Questions
FAQs: Frequently Asked Questions
Browse the items, place the product in your cart, go to checkout, mention your delivery details, secure payment and confirm your order.
Once you have placed an order, you get confirmation. Final dispatch acceptance is soon after taking payment and making security checks.
You can cancel within 30 days after delivery. To get a refund, return the items without using them and in their original packaging.
Report any lost or damaged items within 48 hours of delivery so that we can help you. After 48 hours, claims will be individually addressed.
Sweet Needle takes the details of your name, contacts, delivery address, email, purchase history, and any other information. This helps to give customers a smooth shopping experience.
No! Sweet Needle does not store or have access to your payment card information. During checkout, our payment provider manages all these details safely.
Yes, you can make an order without registering, but having an account is useful to track the orders, as well as it is faster to check out.
Product availability is display on each product page. If an item is unavailable, it will be clearly marked as out of stock.
In case of item unavailability, Sweet Needle will contact you to provide an option, cancel, or refund to the impacted item.
