GSM stands for Grams per Square Meter, indicating fabric density. Our towels and napkins have varying GSM ratings, please check individual product listings for GSM information.

We use premium quality cotton, including 100% pure cotton, European Flax cotton, Pure Flax Linen, 100% Terry Cloth Cotton, and more. Please Check individual product listings for the type of material being used.

Yes, we are committed to sustainability. Our textiles often feature eco-friendly materials and practices, and we are striving to gain reputable certifications such as OKEO-TEX and GOTS. We work with manufacturers who comply with sustainability standards and fair practices.

Before you start using your towels, it is advised to wash them to remove the excessive lint that is left over during the manufacturing process. To decrease the risk of colour bleeding use half the amount of detergent that you would normally use.
Wash towels separately from all other items of clothing as it will decrease the transfer of towel lint to other clothing.
Use cold-warm water (never hot) to wash towels to avoid colour bleeding.
Always use a mild detergent when washing towels.
Do not use fabric softeners frequently as they decrease the life and fluffiness of your towel by breaking down the fabric.
Do not use bleach at any stage of washing and drying.
Air or tumble dry on low heat. Refer to care labels for specific instructions.

Yes, our textiles undergo pre-shrinking to minimize further shrinkage after washing.

Yes, you can use a medium heat setting to iron the napkins. We do not recommend ironing towels or products with terry fabric.

Test stain removers on a small area before applying to the entire item.

Trim them carefully with scissors; avoid pulling on loose threads.

Designed to be colourfast under normal washing conditions. Wash dark and light colours separately for the first few washes.

Yes, on a low heat setting. Remove promptly to minimize wrinkles. If air drying, consider laying them flat or line drying.

Ensure textiles are completely dry before storing them. Store in a cool, dry place, away from direct sunlight.

Lifespan depends on usage and care. Consider replacement if you notice significant wear or reduced performance.

Currently, we do not accept international orders. Contact us for more information.

Yes, we offer various options. Individual items or curated sets are available. Please contact us at sales@sweetneedle.co.uk if you cannot see the product option you are looking at and we will do our best to accommodate your needs.

We cater to our client’s personal and business needs. If you are a business in need of specific colourways or customised products, we can collaborate with our manufacturers to produce them for you. Please contact our TRADE department by completing our trade form or e-mail us for special assistance with any custom requests.

You can cancel your order within 30 days of delivery. Follow the instructions on our website or contact customer service at sales@sweetneedle.co.uk

Once an order is placed, modifications may not be possible. Please contact customer service at sales@sweetneedle.co.uk as soon as possible for assistance.

We offer free postal returns on all mainland UK purchases within 30 days. Please return items in their original packaging and condition.

We are sorry to hear this! We hope to make this right soon. Please send over images/videos showing the fault and the Sweet Needle label, so we’re able to identify the issue. Textile products are prone to wear depending on how they have been used and cared for. We will always strive to resolve any issues you have.

All refunds will be made to the original method of payment and may take up to 7 working days from when the refund was processed to be visible on your statement.

We accept various payment methods. These include Visa and Mastercard, and you can find more details during the checkout process.

If we have a discount code available, we will always display this on a banner at the top of each page on our website. Please enter this code at the checkout for the discount to be applied to your order. Offers exclude Clearance items unless otherwise stated.

We’ll also let you in on a secret – we send subscribers exclusive discount codes that are not available anywhere else. We recommend signing up to receive our best offers and sneak peeks at new collections. 

If your discount code is not working, it may have expired or isn’t applicable to the items you are purchasing. Please check the expiry date of the code you are using and note any categories or specific items that are excluded from the promotion you are attempting to use.

If you are trying to use multiple discount codes, only the first used will apply discount as only one code can be applied per order.

We’ll keep you informed via email if you’ve given us permission. You can also follow us on social media for the latest updates.

You can log into your Account here. If your email address isn’t recognised, you can create an account here. Purchases previously made with your email address will automatically be linked to your account.

If you wish to have your account and order history deleted, please get in touch to let us know.

Once processed, we will not be able to view any previous order or support details. This means that we may not be able to help you with a query relating to these orders once the account has been deleted and cannot accept liability for any issues that may take place once your information has been deleted.

Please note that it may take up to 30 days to process your request.

You can unsubscribe anytime by clicking the link in our emails or by contacting us. Transaction and order-related emails will still be sent.

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